Tag Archives: customer experience

When Price Matching Goes Wrong

Posted on December 7, 2017 by Ernest

For certain things I am overly loyal and a person of habit. That is the case with my office supplies purchases. An assistant set me up years ago with a Staples reward account and I have shopped there for my … Continue reading →

Posted in My Thoughts | Tagged customer experience, Customer service, price matching | Leave a comment

A Disconnect for the Online Shopping Experience

Posted on December 6, 2017 by Ernest

Amanda and I have an addiction. Books. We love books. One of our go to date nights is to head to Barnes and Noble and wander thru the store looking. There is something about holding a book in your hands … Continue reading →

Posted in My Thoughts | Tagged #datenights, barnes and noble, books, brick and mortar and online shopping, consistent customer experience, customer experience, Customer service, customer value, lifetime customer value, online shopping | Leave a comment

Tag Archives: customer experience

When Price Matching Goes Wrong

A Disconnect for the Online Shopping Experience

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