Why is a simple phone call so hard for a company to make? I just don’t understand it. A simple phone call would have been so easy to make and would have stopped a problem from arising.
The experience started off great and the company seems to have a lot of stuff right, what they don’t have is the simple act of customer service mastered, the phone call.
Learn more about my experience here.
http://www.yelp.com/biz/revell-service-center-annapolis#hrid:pbg3-Bk-GI7fgDPNofFDoQ
About Ernest
Ernest is the owner of the Crofton Bike Doctor located in the Village of Waugh Chapel Shopping Center. Ernest has been in the industry since 1989 when he first started to work at the Bike Doctor of Arnold. During that time I developed a love for cycling and retail. I graduated from the University of Maryland and live and ride locally.
I enjoy riding off road and on the road as well as doing a little bike touring. As a teenager I did a trip in Maine and then over to Novia Scotia which helped cement my love for riding. Since then I have done tours in the Canyons of Utah as well as several trips along the C&O Canal. Today I have both mountain bikes and road bikes that I enjoy riding. One of the most exciting things now is my wife is beginning to develop a passion for riding and we have begun mountain bike together as well as some light road riding.
