Tag Archives: Customer service

Social Media Win for Staples

Posted on December 8, 2017 by Ernest

The other day I wrote about Staples and my experience there. My post really wasn’t meant to call out Staples but to encourage people/companies to look at the total picture when they roll out a program. Continue reading →

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When Price Matching Goes Wrong

Posted on December 7, 2017 by Ernest

For certain things I am overly loyal and a person of habit. That is the case with my office supplies purchases. An assistant set me up years ago with a Staples reward account and I have shopped there for my … Continue reading →

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A Disconnect for the Online Shopping Experience

Posted on December 6, 2017 by Ernest

Amanda and I have an addiction. Books. We love books. One of our go to date nights is to head to Barnes and Noble and wander thru the store looking. There is something about holding a book in your hands … Continue reading →

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Small Business Saturday

Posted on November 25, 2017 by Ernest

Small Business Saturday – Shop Local and Enjoy the Perks Today is Small Business Saturday and I encourage you to give the hardworking people in small business a shot at some of your money. Most small businesses are working hard … Continue reading →

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Post Office – Doesn’t Complete the Process

Posted on January 24, 2014 by Ernest

So you ship a package completely on-line. You pay for the postage on-line for a guaranteed service that they don’t meet. You file the request for refund on-line. Amazingly in just a few hours you get a call saying….ready for … Continue reading →

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