So you ship a package completely on-line. You pay for the postage on-line for a guaranteed service that they don’t meet. You file the request for refund on-line. Amazingly in just a few hours you get a call saying….ready for this…..you need to come in to the post office to file the request for refund and fill out the paperwork……Now how does that make sense? Impressed with the response time but really you can’t just issue the refund electronically? The entire process was done on-line….up to that point. That is the problem with our government. They got most of the process but not the part that really matters. The easy part yes but not the part that would really complete the process. SMH – but I am not surprised.